Terms & Conditions

Payment:

  • Orders are primarily to be placed on line although we can take telephone orders should you prefer.
  • We use PayPal, your card details are never viewed in full by us and any information taken is only necessary to help us process your purchase– this is secure for your protection. 
  • If you wish to pay be either cheque or direct bank transfer, please contact us.

Delivery:


  • In adverse weather conditions such as snow, it might take the Royal Mail longer to deliver your order than usual.  This is outside our control.  Please bear delivery times in mind if ordering late, with a specific date in mind.
  • We generally dispatch all orders next working day upon receipt of order but if there is a delay for any reason we will notify you within 1-2 days.
  • Bags are sent via courier on a 3-6 day turnaround.
  • Before placing urgent orders, please contact us to ensure we can meet your time scale.
  • To ensure a speedy delivery some products may arrive in separate packages depending on items ordered but we will notify you of this in advance of posting.
  • Once products have been despatched in the UK, Royal Mail usually take 1 - 3 days to deliver and international orders can take up to 10 days depending on customs. 
  • Items will be sent by 1st class Royal Mail unless customer choses to upgrade to 1st Class Recorded Delivery
  • If a package has been returned to Pearls and Gems because delivery was not possible, the cost of re-sending the package will be the responsibility of the customer at the exact cost of resending the package. We will request this charge be paid before resending.

Returns:


  • Please notify us by email within 7 days of receipt of your order if you would like to return it.  All items must be returned promptly, unused and in a resaleable condition.
  • We do not take any responsibility for returned items that are not received and request that you contact Royal Mail directly.
  • Returned items are the responsibility of the customer and the cost of return postage is the customers.
  • We do not refund any extra postal charges made at point of order. 
  • We do not accept returns for personalised items, such as an item that has been engraved, for any reason.

Postage:


  • UK & Northern Ireland orders - £3.50 standard or £4.50 if upgrading to Recorded Delivery
  • Republic of Ireland orders - £3.50 standard or £4.50 if upgrading to Recorded Delivery
  • International orders - send us an email and we will work out postage costs and send you an invoice. Once paid, we'll despatch.
  • We do not deliver to the following countries - Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast (Cote D’Ivoire), Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Libya

Secure Payment and Privacy:


  • Items purchased by credit or debit card are done via PayPal and we never get to view customers account details.
  • We feel it is very important to keep our customers contact details secure and never share this information with a 3rd party.
  • Pearls and Gems recognises that customers value their privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties.
  • Pearls and Gems web site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.
  • Pearls and Gems operates within the guidelines set out by Data Protection Law. If you have any questions, please email us.

Pricing:
We reserve the right to update or change the prices without notice.


Engraving:
Engraved orders are despatched approx one week after receipt of payment, and delivered by First Class Royal Mail post.
Should you choose us to do your engraving, if we make a mistake we'll do it again at no extra cost to ensure and excellent quality finish.  If you chose to have your own engraver do the work, then we take no responsibility for any mistakes or bad finishing as a direct result of their engraving and will not be able to offer a refund. 
Please make sure when ordering engraved goods, that you wait to be redirected back to the website after paying - this is to ensure you receive a copy email of the details of your order.

Any spelling mistakes made during your order are your responsibility.  We engrave exactly what we're told! 
We engrave mirrors using a handwritten style font. We do not offer a choice of fonts.
Most of our compact mirrors can be engraved. Only those mirrors where it confirms this in the product description are suitable.
Once any mirror has been engraved or part engraved, we are not able to accept it as a return for any reason. 


Privacy Policy:


Pearls & Gems recognises customers privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties. The Pearls and Gems site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.

Pearls & Gems operates within the guidelines set out by UK Law. If you have any questions, please contact us by email.


Links:


We are not responsible for any of the links that may appear on our site to third party sites. Any links that are shown are as a recommendation only.  Pearls and Gems takes no responsibility for any transactions you may have with these sites.