Pearls & Gems are members of the Trading Standards 'Buy with Confidence' scheme, which is a scheme set up by Trading Standards in response to concerns raised over 'Rogue Traders'.  This scheme provides customers with a list of approved and vetted traders and business services who have given their commitment to trading fairly.

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members' work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.

If you have any further queries about this scheme, please visit their website at